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FAQ

 Why should we book with you versus booking direct with the cruise line?
Our pricing, in almost all cases, is as good as, or better than,the prices you will see when you book directly with the cruise line. How could it be “better” than the cruise line? As a result of our affiliation with American Express Travel, we offer pricing and perks that cannot be found elsewhere. Plus, our “price tracking system” notifies us if the pricing of your vacation has gone down and we are able to rebook you at the new, lower price. Virtually no cruise line provides that service. In addition to these benefits, when you book with us, you have a personal travel consultant that you work directly with throughout your pre-travel phase, while traveling, and after you have returned. One person who knows you and is responsible for making certain that you have a fabulous vacation experience.
What makes you different than anyone else in travel?
 We have traveled extensively, had both bad and excellent experiences, and have “been there and done that” in most cases. More importantly, if we have not, someone in our vast partnership of over 1200 America Express Travel Network consultants has. Couple that with the depth and breadth of experience that 1200 + travel consultants bring to the table and the incredible buying power of the American Express brand and you have an exceptionally knowledgeable team working for you with a single point of contact.
What is your availability?
While we have regular business hours from 8:00 am to 6:00 pm eastern time daily, you consultant is availability 24/7, 365 days per year. As soon as you are booked, your travel consultant will give you his or her emergency contact information.
 What’s the difference between booking online and booking with Luxe Travel Consultants?
One of the best advantages of booking with Luxe Travel Consultants is that we will keep you from making travel mistakes. In many cases it may be tempting to book online, and for airfare or even a rental car that might be fine; for the more complicated aspects of travel, however, an advisor to ensure a completely customized experience is an invaluable asset.
Are you a specialist?
 No, we are generalists—and that is why we are of value to you.  Being a specialist is a liability, not an asset. Generalists are able to pull ideas from other travelers’ experiences, other geographic- and interest-specific journeys to truly advise you in crafting your vacation.
 How/when can I reach you when on my trip in case of emergency? Do you have a toll-free number?
Your Luxe Travel Consultant is always available for emergency calls when you are traveling. You will have the 24-hour emergency number prior to your departure.
 Are there cheaper alternatives to the selections you are making for my trip?
There are often less expensive options out there; if we find them, we will present them to you. However, our motto is that price is only an issue in the absence of value. We provide value throughout the relationship with our clients.

 

 

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